Frequently Asked Questions

Yes, the design is printed directly onto the fabric, so you're ready to start right away. Some kits come with Stick & Stitch Stickers instead of illustrated fabric. For more information, please read each listing.

A value kit includes only instructions and materials such as fabric and floss. A full kit includes everything in a value kit PLUS tools such as a hoop, needle, needle threader and bobbins that you will need to start and complete a kit. For more information, please read each listing.

The ink may be able to wash off by water, however it may smudge/blur/run on the fabric. Once, all embroidery is completed, the ink is barely visible, so we recommend displaying it without washing.

Each DIY kit has different difficulities (level 1 to 5) and the difficulty is indicated in the listing page. However, many beginners have successfully completed these kits as the stitches themselves are among the basic stitches. All kits include extra floss for piece of mind as well as a 12 basic stitch guide to help explain the stitches we use in our kits.

We can remove the word for FREE. However, we do not add personalized words to the designs. Please send us a message before purchasing if you would like for the word to be removed.

We ship parcels in 1-3 business days and the delivery usually takes 5-8 business days in major cities in the United States. Although, shipping to Hawaii, Alaska and US territories will take longer.

Please contact us by e-mail, we will request an investigation for your parcel by filing a package lost/delay report.

Unfortunately, we don't make custom designs.

Currently, we don't have any stores. However, we participate as a vender at some seasonal markets in Ottawa.

Yes, if you are interested in selling our items at your shop, please contact us by e-mail with your shop information.